USBank

Conversational AI Chatbot

Company
USBank
Role
Experience Designer
Client
Membership Services
Industry
FinTech, AI, Chatbot

Designing UX for USBank's debut AI chatbot.

In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.

Ownership of Strategic Design

I joined the team to provide Product Design expertise, creating initial MVP creative concepts and high-resolution prototypes.

Clear, Persuasive Storytelling

Copy Here

Accessibility and Inclusion

I was fortunate to collaborate closely with an Accessibility expert throughout, fostering empathy and awareness that I've infused into every subsequent project.

Chatbot: How can we help you today?
Wireframe: Make an appointment.
Wireframe: Loans, Lines of Credit and Credit Cards
Wireframe: Let's Meet
REI Subscription Test
Over months of collaboration with internal Business Stakeholders and Development teams, we honed business requirements, tackled technical constraints, and crafted annotated wireframes for a smoother data capture process.
  • Advocacy for the customer.
  • Design evaluation and validation.
  • Iterative UX Design and Testing.
  • Ownership of strategic design.
  • Craft end-to-end experiences.