Optum Health

Member Portal

Agency
JWT Mirum
Role
UX Design Lead
Client
Optum Health
Industry
Healthcare, Membership Services

Revamping the Membership Portal with a Unified Design System

Leading UX design for the Membership Portal within a global Healthcare redesign, I had the opportunity to shape every aspect of the UX process, spanning strategy, research, copywriting, and Design System implementation.

Iterative UX Design and Testing

As UX Design leader in a Lean UX setup, I drove wireframes, prototypes, and Design Systems, prioritizing user needs through extensive testing and advocacy.

Whole Systems Design Thinking

Collaborating with cross-functional teams, I fostered user empathy through workshops and presentations, documented UX designs, and integrated new and existing patterns into the Optum Design System, built on Material Design principles.

Research and Testing

My early research and user testing significantly elevated empathy and project validity, leading to secured funding for comprehensive research throughout subsequent project phases.

Optum Health Redesign

Crafting thoughtful designs for essential member services.

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AI Informed Customer Journey
Customer Journeys
I produced wireframes, functional prototypes, and competitive audits, conducted interviews and research sprints, and mentored junior designers while providing thorough written documentation.
  • Ownership of Strategic UX Design.
  • HTML Coding of Prototypes.
  • Crafted Low to High Fidelity Designs.
  • Mentored Junior Designers.
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